Privacy Policy, Terms of Use & Disclosure
Effective Date: July 26, 2026
At Converse Connect ("Converse Connect," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, patient referral portal, provider portal, and related services.
By accessing or using Converse Connect, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Use.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth (when applicable)
- Insurance information
- Provider specialty and professional credentials
- Practice information
- Information submitted through referral requests, provider applications, or contact forms
We may also automatically collect limited technical information, including:
- IP address
- Browser and device type
- Pages visited
- Date and time of website access
- Cookies and similar technologies used to improve website performance and user experience
How We Use Your Information
The information we collect is used to:
- Connect patients with participating healthcare providers.
- Process provider applications.
- Facilitate patient referrals.
- Respond to inquiries.
- Improve our website and services.
- Maintain platform security.
- Comply with applicable laws and regulations.
Converse Connect does not sell your personal information.
HIPAA & Health Information
Converse Connect is a healthcare referral platform that connects patients with independent licensed healthcare providers.
Information submitted through our referral process may include health-related information necessary to identify appropriate providers. We use reasonable administrative, technical, and physical safeguards to help protect this information and share it only with participating providers or trusted service partners as necessary to fulfill your referral request or as otherwise required by law.
Each participating provider is independently responsible for complying with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
Information Sharing
Your information may be shared only:
- With participating healthcare providers involved in your referral.
- With trusted vendors or service providers assisting in the operation of our platform.
- When required by law, court order, or legal process.
- To protect the safety, rights, or security of Converse Connect or others.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Terms of Use
By using Converse Connect, you agree to use our website and services only for lawful purposes.
You agree not to:
- Attempt unauthorized access to our systems.
- Interfere with the operation or security of the website or portal.
- Submit false or misleading information.
- Use the platform in violation of any applicable law.
Converse Connect reserves the right to modify, suspend, or discontinue any portion of the website or services at any time without prior notice.
Platform Disclosure
Converse Connect is not a hospital, medical practice, mental health clinic, or healthcare provider.
We do not provide medical, psychiatric, psychological, counseling, or emergency healthcare services.
Our role is limited to connecting patients with independent licensed healthcare professionals. All healthcare decisions, diagnoses, treatment recommendations, prescriptions, and professional services are solely the responsibility of the participating provider.
Participation in Converse Connect does not guarantee provider availability, acceptance as a patient, insurance coverage, or treatment outcomes.
Emergency Notice
Do not use Converse Connect for medical or psychiatric emergencies.
If you are experiencing a medical emergency, mental health crisis, or believe you may harm yourself or others:
- Call 911 immediately.
- Go to the nearest emergency department.
- Contact the 988 Suicide & Crisis Lifeline if you are in the United States.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.
Third-Party Websites
Our website may contain links to third-party websites, including healthcare providers or other organizations.
Converse Connect is not responsible for the privacy practices, content, or security of external websites.
Children's Privacy
Our services are not intended for children under the age of 13 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Policy
We may update this Privacy Policy and Terms of Use periodically.
Any changes will be posted on this page with an updated effective date. Continued use of Converse Connect following any revisions constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us through ConverseConnect.net.
Last Updated: July 26, 2026
